At iAllergy, most items may be returned within 30 days of shipment for a refund, less shipping and handling (please note that outbound shipping costs on items that originally received free shipping will be charged at the time of return). All of the merchandise we sell is brand new and has never been opened, and we do not return any used merchandise to our warehouse shelves to re-sell it as new. Therefore, all items must be returned in new, unopened re-saleable condition or a restocking fee ranging from 1% to 25% will apply. Furthermore, returned items must be complete with all original parts, accessories, and manufacturer packaging to be eligible for a credit. All returns are subject to inspection. iAllergy reserves the right to determine, in its sole discretion, the condition and completeness of returned merchandise.

* The following products can be returned only if they are in new, unopened re-saleable condition: Allergy bedding, air filters, humidifier wicks and filters, replacement parts and accessories. Due to the nature of these products, once they have been opened we will no longer be able to accept them for return. In addition, air filters sold in multiples of 6 must be returned as a complete set of 6 unopened filters.

* The following products are final sale, and are not returnable: The IQAir Cleanroom, and all Windchaser products.

A return authorization number (RA#) is required for all returns. Items returned without prior authorization cannot be credited and may be refused upon delivery. Please contact our Customer Service Department to obtain a return authorization number.

Please note that all sales are final for orders shipped to addresses outside of the lower 48 contiguous United States (including APO/FPO addresses).

How to Return an Item

1. Contact our Customer Service department to obtain a return authorization number (RA #).

2. Please include the RA# on the address label.

3. You can ship the item(s) back via your preferred method, although we recommend using a parcel service such as UPS. iAllergy cannot be responsible for returns that are lost, misdirected or damaged during shipment. We can only credit you for items received back in our warehouse in returnable condition.

   Send returns to:

   iAllergy
   Attn: RA#
   8512 Anniversary Circle
   Gaithersburg, MD 20877-4143
   

4. Once the item is received and inspected, a refund will be issued or a new item will be sent. Refunds can only be credited to the same card originally used for the order. Returns are processed within 3 business days of receipt.

Orders that are refused upon delivery are subject to return shipping charges and a restocking fee of up to half of the purchase price.